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Terms & Conditions

Our Agreement with you provides

Information you will need to know before you book; 

payment arrangements; 

Information about arriving, staying and departing from our sites; 

information we will need to know about you and your party - including any special needs; 

change and cancellation arrangements; and contact details. 

To book your break

Please:

Read this document which contains important information you need to consider before you book.

Log on to www.cabu.co.uk or telephone our “Reservations Team” on 01303 669033

Note that you must be over 18 to make a booking.

Booking more than 12 weeks ahead:

A deposit payment of £100 or 30% of the total cost of your break (whichever is the greater) is required to secure your booking. The balance must be paid [12 weeks] before the start of your break. Any balance may be paid online or by calling 01303 669033.

Your deposit is a non-refundable booking fee covering the administrative costs we incur in processing your reservation. The full cost of any insurance taken out must also be paid with your deposit.

Alternatively, you may pay the full cost of your break at this point.

Please note the pricing information contained and the change and cancellation arrangements.

Booking less than 12 weeks ahead:

Full payment by credit/charge or debit card is required at the time of making your reservation. This payment may be made online or by telephone. Please note our cancellation policy.

Payment confirmation

We will send you, either electronically or by post, a confirmation showing the price for your break and any additional charges. It will also detail payments received and due.

Please check the details on the confirmation carefully. If any of the details are incorrect, or change, especially your address, you must inform our Reservations Team as soon as possible.

You must also ensure that you pay any amount required in accordance with the confirmation payment schedule. If you do not, we will have the right, to cancel your reservation and keep or claim your deposit (as it is a non- refundable booking fee).

Our agreement

A contract (our agreement) is formed when we receive the required payment and you have received a confirmation. This will be deemed to be 24 hours if sent electronically and within 10 days if sent by post. If you do not receive a confirmation within these timescales, please contact us immediately.

Required payment means either the required deposit or the full amount due for your break.

Our agreement incorporates the entire contents of the current brochure, the confirmation and this agreement (which we sent to you following your telephone reservation or which you accepted online at the time of booking).

Our agreement with you binds you, (the person named on the confirmation), and all members of your party, including children and any day visitors. You must ensure that all members of your party are aware of, and accept all of this agreement. Our agreement continues until the last member of your party has left the site, including any extension to your stay and for such time afterwards as may be necessary.

The price of your break and what it includes

The most up to date prices for cabins are shown on our website Any prices shown on our website or other communications are subject to regular review and may change. The agreed price for your break will be quoted when you make a reservation and will be shown on the confirmation. Any prices shown on our website or other communications are subject to regular review and may change throughout the day.

This price includes:

Use of your cabin for the maximum number of guests we indicate; and any other amenities or services described as included in the price of your break in the information provided to you.

The price does not include:

Insurance, which must be purchased separately. Cots and/or high chairs, cot linen and other children’s equipment for your cabin; A list of extras can be found on our website and may be updated form time to time.

Additional charges:

Location charges:

You may select the location of your cabin (e.g. a specific cabin number), subject to availability, for a supplement. For charges please refer to our website. Single Fold away beds are available for additional guests, in some but not all cabins by prior aggreement and for an additional fee. See website for further details.

Charges for dogs:

We have a small number of cabins which can accommodate up to two dogs provided this is agreed by us at the time of booking, you comply with the requirements set out and you pay the appropriate additional charge (please contact the Reservations Team or see our website for prices).

Tax and price promise:

All relevant prices include VAT at the appropriate rate. We have the right to increase or decrease prices in line with any change in VAT or any other dues or fees levied on your break. We will not make any such increase to the basic cost of your break within 30 days of your holiday start date. We will also absorb all such increases where they form less than 2% of the total cost of your break. These provisions do not apply to insurance and any other separate charges.

Important information before you book

Special requirements and disabilities:

We aim to ensure that our services are as accessible as reasonably possible so it is important that we are fully appraised of any needs, requirements and conditions prior to any booking being concluded. Please ring our “Reservations Team” staff on 01303 669033 who will be happy to discuss with you availability, suitability and potential reasonable adjustments, including any requirement for a guest to be accompanied by someone who is able to provide for any particular needs they may have over and above any reasonable adjustments we are able to make.

We rely on the information you provide to help us anticipate and satisfy your needs. We therefore require you to update us with any change in circumstances prior to and during your stay.

Groups, organisations and institutions:

Where a party or a booking consists of four or more Cabins and/or is to include members from an organisation/institution/similar body or those benefiting from activities organised by third parties, for example, charities, local authorities, NHS trusts and the like, you must provide the following before we can confirm your booking:

The name and type of organisation/institution (if applicable); and

Any other information we may reasonably require.

Where the majority of the party is under 21 or includes any person(s) who are normally closely supervised, there must be sufficient capable and responsible adults over the age of 21, in every cabin to provide adequate supervision for the party and each member of it. One such identified person must be present for the duration of the break and accept overall responsibility for the whole party. The name and contact details of this person must also be confirmed on arrival at your site.

If we incur costs in providing assistance or supervision to your party we reserve the right to claim compensation from you.

Group and single sex bookings are welcome with the understanding that from 10pm we ask guests to respect the need for privacy and quiet by other guests. The site is not suitable for playing music outside after 10pm.

Information about your party:

We have the right to obtain the name, age, address and gender of each member of your party before confirming your booking or at any time. You (the booker) must be a member of your party unless we agree otherwise. Failure to provide us with full details of the make-up of your party prior to your arrival may result in access to your site being delayed or denied.

Gifts, prizes or promotions:

Should you wish to use a CABÜ service as a gift, prize, part of a reward pro- gramme or other promotion you must contact CABÜ at the address shown, or by telephone 01303 669033, before making any booking. They will detail the special requirements that apply. By booking you will be deemed to have accepted our special requirements as notified to you.

You may not advertise, use, give or resell your break or any promotional discount or offer to do so \(for profit or otherwise) or use it in connection with a competition, promotion, business and charitable or any other similar venture without our express advance written permission.

We want to maintain a safe and secure environment for our guests and may ask for your identification on arrival. We don’t knowingly allow anyone to use or visit our sites who is a convicted child sex offender or subject to the notification requirements of the Sexual Offences Act 2003, or subject to a Sexual Risk Order or Child Abduction Notice.

Please note our rights to cancel for breach of these terms.

Before you arrive

We will contact you prior to your stay or for all the latest information and any particular circumstances that apply to your break, and you are welcome to email or telephone before you leave home.

You should inform us immediately if, within 4 weeks prior to your arrival date or during your break, any member of your party has, or develops, an infectious or contagious medical condition. If so, we have the right to:

refuse to accept your booking or

cancel your break; or

ask any member of your party to leave the site immediately, should we, at our discretion consider it necessary to protect the health of other guests, staff or the general public.

You should also advise our medical centre of any other special medical circumstances, such as a member of your party being terminally ill. Such information will be treated sensitively.

Arrival

On arrival, you must complete a registration form providing details of all members of your party.

Check in for your cabin will be available from CABU House reception between approximately 3pm and 8pm.

In order to help minimise our carbon footprint and to reduce traffic volumes we recommend that no more than 2 cars per cabin are brought on to the site.

There are restrictions on the access and parking arrangements for larger vehicles at each site. Please contact the Reservations Team on 01303 669033 for further information. Caravans, campers and/or mobile homes are not permitted on our sites.

Whilst on site

Our aim:

Our aim is to provide a relaxed break in a natural and peaceful environment. To ensure the maximum enjoyment of your break and that of all our other guests you must comply with all of the requirements in this agreement. We draw your particu- lar attention to the paragraphs below and to the safety and other information you will receive on or before arrival. You must also note and comply with all verbal or written guidance, especially safety guidance supplied to you by us or one of our staff. You must comply with all notices.

Important information and updates:

Important information, guidance and updates will be available from CABU House and you should check for such information regularly. Facility timings shown in your arrival pack are an indication only and may vary from time to time.

Behaviour and compliance with this agreement:

You are responsible for the behaviour of all members of your party. Behaviour should be in keeping with the natural and peaceful environment and should not be excessive, noisy or disruptive, especially at night. Offensive or illegal behaviour will not be tolerated and may result in police involvement. Offensive or aggressive behaviour or language towards our staff is not acceptable. We may ask you and/ or any member of your party to leave immediately if your conduct results in police attendance or is considered by us to be inappropriate, likely to cause harm, or impair the enjoyment, comfort or safety of anyone, or is likely, in our belief, to breach any of this agreement. No refunds or compensation will be given in these circumstances and we reserve the right not to accept any future bookings from you or any member of your party.

Children’s supervision and parental responsibility:

There must be at least one capable and responsible adult over the age of 21 in every cabin.

You are responsible for the supervision of all members or your party under the age of 21.

Other specific supervision ratios may apply in certain areas of the sites. These are published in separate notices. Parties not meeting the required ratio or who are not supervising their children responsibly may be asked to put appropriate arrangements in place or to leave the site.

Child protection:

It is our policy to investigate any incident or allegation of concern, or assist any proper enquiries about a child in our care or staying at one of our sites and to refer the matter to an appropriate external organisation should we consider it necessary/appropriate.

Security of your property:

We draw your special attention to the following:

Your personal belongings are your responsibility during your break with us. Vehicles parked on our property are subject to very limited security cover only. You must lock your vehicle securely and remove all valuable items on parking.

Appropriate insurance is strongly recommended.

We accept no liability for any accident, loss or damage to your property unless such loss, damage or accident is demonstrably due to our negligence or that of those for whom we are legally responsible.

We will offer reasonable help to assist you in tracing lost items.

Environment:

Please keep to prepared roads, paths and tracks at all times and treat all property and facilities carefully and appropriately.

Cabins:

You must use your cabin and its contents with care and leave it in a clean and tidy condition on departure. We reserve the right to charge you for any extra cleaning, missing items or damage.

All consumables from the mini bar that are used, opened or removed will be settled at check-out. Toiletries are free to use during your stay, but if removed we wil charge for them.

We reserve the right to charge your credit/debit card for any items not declared through the check-out process. We reserve the right to enter your cabin at any time for any reasonable purpose, for example, to make checks, maintenance work or housekeeping. Your occupation is not exclusive.

The members of your party and the allocation of guests in each cabin must remain the same for the whole of your stay.

The maximum number of guests in each cabin type (as stated on our website) must not be exceeded. If it is, we may move those additional persons to another cabin(s) and will charge you or them the appropriate full charge for the additional cabin(s), from the date your party arrived for the break. If no other cabin is available, additional guests could be refused.

Wireless facilities:

Wireless internet access, where available, is provided subject to third party terms and conditions which are available when accessing the system. The facility is not subject to any particular security/filtering measures and requires continuous parental supervision when used by children.

We reserve the right to disclose your name and address to our internet service provider if we discover that you or a member of your party illegally downloaded content from the internet or otherwise engaged in unlawful activity whilst using this facility.

Improvements and maintenance:

As we continually improve our facilities on our sites you may find that:

New facilities are on offer;

Listed facilities are temporarily closed for maintenance and/or improvement;

Some facilities and/or cabin types have been altered, replaced or closed;

There is development or refurbishment work going on in certain areas of the site. Whilst we take steps to reduce the impact of such works, you may experience noise and visual disturbance;

Maintenance work or housekeeping tasks are undertaken in and around your cabin during your stay, although in such circumstances we try to minimise any inconvenience;

Different equipment is provided to that described in our Inventory (or other communications).

Safety:

You are required to follow any safety advice provided to you.

Please note in particular: Driving is only permitted to and from the car park, as signposted.

Guests are not permitted to bring their own barbecues to site or to start fires on site.

Authorised barbecue facilities exist on site for guests to use.

Take particular care not to do anything which might cause a fire – you must dispose of cigarettes and barbecues responsibly.

Fireworks may not be brought onto or used at our sites.

Do not enter or attempt to use any facility that is closed.

Driving on the site and parking:

At all times please give way to pedestrians and cyclists, keep to within the 10 mph speed limit.

Please use great care when driving. Sleepers, boulders, logs and posts are placed to prevent damage to the roadsides and unauthorised parking. No liability is accepted for any damage caused by these markers unless due to our negligence.

All vehicles should be parked in the specified area. Vehicular access is required for emergency services, CABÜ vehicles and maintenance vehicles. We will not be liable for any damage caused to your vehicle if it is not parked in a specified area and it obstructs an emergency services vehicle.

Smoking policy:

Smoking (including e-cigarettes) is not permitted in any buildings (including cabins) but is permitted where specifically indicated.

Natural inhabitants:

Please note and remember that our sites are in a setting that is the natural habitat of a variety of native creatures such as snakes, insects, spiders, rodents and ticks. You should note any information and guidance provided in any of our information booklets or notices.

Dogs:

You must ensure that:

As a minimum, each dog has a current annual vaccination for distemper, canine hepatitis, leptospirosis and parvo virus;

Each dog is properly supervised, is not dangerous and does not cause a nuisance or threat to anyone; and

When our staff need to visit your cabin (e.g. if you have booked maid service or requested a maintenance engineer) you take your dog(s) out or keep them in a different room while these visits take place and comply with any specific instructions provided to you.

Dogs are not permitted in any building except the specific cabin you have booked. They must be kept on a lead at all times when outside your cabin, please pick up all dog litter and dispose of in the bins provided.

If we, in our sole and reasonable discretion, consider your dog to be dangerous or to be causing a nuisance, harm or threat to anyone, or to be likely to do so, we may ask you to remove it from the site (without refund or compensation) or have it removed to kennels at your expense. No other pets are permitted.

Dangerous items:

No shotgun, knife, firearm, air weapon, archery equipment, fireworks (including sparklers), illegal substances or similar item may be brought onto any site under any circumstances by you or anyone in your party.

Noise:

Military and other aircraft fly over our sites. You may experience noise from such activities from time-to-time. This is beyond our control.

Photography:

Only non-intrusive photography of your own party and friends is permitted on our sites. You may not carry out photography for commercial purposes, publication or similar purposes in any part of our sites.

We regularly take photographs and videos for promotional and training purposes and we occasionally receive requests from TV or other companies to film/photograph on the sites. Please be aware that filming may be in progress during your break. Should you not wish to appear in any such material please notify us on or before your arrival at the site.

Compensation payable by you:

By booking you agree that we have the right either during or after your stay to recover from you, whether via the credit/charge or debit card used to pay for the break or otherwise, the costs of:

Any property or cabin damage; and/or

any compensation we may pay to others; and/or

any other costs, fees or levies which we may incur, resulting from your or any member of your party action or inaction and from any breach of this agreement.

Departure

You must vacate your cabin by 11am at the latest on your day of departure.

Please return your cabin key to CABÜ House by 11am.

You are welcome to continue to enjoy the site throughout your day of departure but you must leave by 4pm.

Changing your booking:

You may change your booking with us for any reason provided the change is made 12 weeks or more before your start date. Each change is subject to availability and an amendment charge to cover our administration costs.

You may only change your start date once and you must select your new start date within 8 weeks of requesting the change, otherwise the change will be treated as a cancellation and a fee will apply.

Please note that any change of date, site or cabin will be likely to involve a change in price of your break and an amendment charge being payable. The price payable is the greater of:

your original break cost; or

the price for your revised break change which applies at the time of your change.

No difference will be refunded except where a change of date results in a lower price.

Prevented from taking your break:

If you are prevented from taking your break, please contact our Reservations Team at the earliest opportunity. We will do our best to assist. You may not, under any circumstances, transfer your booking to anyone without our consent. We will not consent to a transfer where the person or party concerned does not meet our requirements.

Cancellation by you:

You may cancel your break at any time. However, a fee will be charged as follows:

Number of weeks before arrival date that notification is received

Cancellation charge as % of total cost of your break

Up to 85 days - 30%

84 to 57 days - 50%

56 to 29 days - 75%

28 to 0 days - 100%

In case of no-show the total cost will be charged.

Please note that some separate charges, such as insurance and credit/ charge card charges, are non-refundable.

Separate arrangements apply to cancellation of activities, details of which will be provided in your arrival pack, or at the time of booking any activities.

In order to cancel your break, please telephone our Reservations Team on 01303 669033 (Mon-Fri, 9am-5.30pm).

Cancellation and changes by us: We have the right, at our sole discretion, to refuse to confirm any reservation. Where we have indicated that we will not accept a booking from you or accept your presence on any of our sites, we reserve the right at our sole discretion to cancel any booking you may have made or refuse to allow you to enter any of our sites or to ask you to leave our premises. If we do so (subject to the provisions of the paragraph below) we will refund any payment made but will not pay any compensation.

We have the right to cancel your booking, or to instruct you or your party to leave the site immediately, without compensation or refund, should you or any of your party not comply with this agreement, particularly terms relating to behaviour and conduct.

Refunds:

Credit/charge or debit card payments will be refunded via the same card number or to the relevant travel agent less any non-refundable deposit and any other non-refundable amounts. Cheque refunds will be made to the person named on the confirmation.

Important information

Your contract is with Shoreditch by the Sea Limited (company registration number 09904937) of 41 Pear Tree Street, London, EC1V 3AG.

All the information we collect and hold about you and members of your party will be used in accordance with the CABÜ Privacy Notice available on the website.

Photographs in promotional material are for guidance only.

We do our best to ensure that published information is correct when it goes to press. Please refer to our website (www.cabu.co.uk) for the most up to date information.

This agreement and any dispute between us will be governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the Courts of England and Wales over any matter arising out of our agreement or your visit. You may choose to submit to the law and jurisdiction of Scotland or Northern Ireland if you are resident there. We must both act reasonably in selecting or agreeing any jurisdiction including any forum for dispute resolution.

Your stay will not give rise to any tenancy agreement between us.

Should any part of our agreement be deemed by law to be void, the remainder of this agreement will, if capable, continue in full force and effect. The headings in this agreement are included for convenience only and shall not affect its interpretation or construction.

In all cases, except personal injury or death, our liability to you for the total of all claims arising out of your break with us is limited to the cost of your booking less any insurance, cancellation, amendment or separate charges. We will not be responsible for any matters that result from any unforeseeable and unforestallable events that are beyond our control.

Can we help?

Any assistance you require or concerns should be brought to our attention immediately to a member of staff or to our Reservations Team. We aim to give prompt assistance to you if you are in difficulty and aim to respond promptly to any concerns you raise so that you can continue to enjoy your break.

Please note that we are not responsible for any matter of which you were aware and which you did not bring to our attention during your break.

Any reported matter which has not been resolved during your break should be advised in writing to our Reservations Team at our Head office, 20a Northburgh Street, London, EC1V OEA within 28 days of the end of your break. In such cases, we will only correspond with the person named on the booking. We will not enter into further correspondence on any matter resolved during your break and accepted as such by you.

If you have any questions we will be glad to assist you. Please telephone our Reservations Team on 01303 669033 © All rights reserved to Shoreditch by the Sea Limited September 2019.